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G. (Guy) Laban

Faculty of Social and Behavioural Sciences
CW : Docenten & onderzoekers CW
Visiting address
  • Nieuwe Achtergracht 166
Postal address
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  • Publications

    2022

    • Laban, G., & Araujo, T. (2022). Don’t Take it Personally: Resistance to Individually Targeted Recommendations from Conversational Recommender Agents. In HAI '22: Proceedings of the 10th Conference on Human-Agent Interaction : December 5-8, 2022, Christchurch, New Zealand (pp. 57-66). Association for Computing Machinery. https://doi.org/10.1145/3527188.3561929 [details]

    2020

    • Laban, G., & Araujo, T. (2020). The Effect of Personalization Techniques in Users' Perceptions of Conversational Recommender Systems. In IVA '20: Proceedings of the 20th ACM International Conference on Intelligent Virtual Agents Article 34 Association for Computing Machinery. https://doi.org/10.1145/3383652.3423890 [details]
    • Laban, G., & Araujo, T. (2020). Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations. In A. Følstad, T. Araujo, S. Papadopoulos, EL.-C. Law, O.-C. Granmo, E. Luger, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design : Third International Workshop, CONVERSATIONS 2019 Amsterdam, The Netherlands, November 19-20, 2019 Revised Selected Papers (pp. 215-228). (Lecture Notes in Computer Science; Vol. 11970). Springer. https://doi.org/10.1007/978-3-030-39540-7_15 [details]

    2018

    • Laban, G. (2018). The role of customer reviews in online marketplace satisfaction. Abstract from Workshop on Digital Methods: Researching Digital Media Environments , Lugano, Switzerland.
    • Laban, G., & Araujo, T. B. (2018). Working as a team: The influence of cooperation with a chatbot on customer service perceptions. Abstract from Communicating with Machines, Prague, Czech Republic.
    • Laban, G., & Araujo, T. B. (2018). Working as a team: The influence of cooperation with a chatbot on customer service perceptions. Abstract from Etmaal van de Communicatiewetenschap, Ghent, Belgium.
    • Laban, G., Zeidler, C., & Brussee, E. (2018). Binge-watching (Netflix) product placement: A content analysis on different product placements in Netflix originals vs. non-Netflix originals, and drama vs. comedy shows. Paper presented at 7th European Communication Conference (ECREA), Lugano, Switzerland.
    • Laban, G., Zeidler, C., & Brussee, E. (2018). Binge-watching (Netflix) product placements: A content analysis on product placements in Netflix originals vs. non-Netflix originals, and drama vs. comedy shows. Abstract from Etmaal van de Communicatiewetenschap, Ghent, Belgium.

    Others

    • Laban, G. (participant) (31-10-2018). Workshop on Digital Methods: Researching Digital Media Environments, Lugano (participating in a conference, workshop, ...).
    This list of publications is extracted from the UvA-Current Research Information System. Questions? Ask the library or the Pure staff of your faculty / institute. Log in to Pure to edit your publications. Log in to Personal Page Publication Selection tool to manage the visibility of your publications on this list.
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