Dr C. (Carolin) Ischen
Faculty of Social and Behavioural Sciences
CW : Persuasive Communication
Photographer: Auke Hamers
Visiting address
- Nieuwe Achtergracht 166
- Room number: C9.10
Postal address
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Postbus 15791
1001 NG Amsterdam
Contact details
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Profile
I am an Assistant Professor in Persuasive Communication at the Amsterdam School of Communication Research (University of Amsterdam). My research interests lie primarily in human-machine communication. In particular, I focus on emerging media technologies such as conversational agents. I am interested in how the characteristics of non-human communication partners influence human interactions with them, as well as the persuasive consequences of these interactions (over time).
Expertise and research fields
- Human-Machine Communication
- Persuasive Communication
- Conversational agents/chatbots/virtual assistants
- Emerging media technologies
Administrative role
Member of the promotion committee
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Research
Research methods
- Experimental research
- Survey research
- Longitudinal designs
Current research projects
Perceptions of conversational agents as communication partners
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Teaching & PhD supervision
- Graduation Project (Persuasive Communication, Communication in the digital society)
- Persuasive Communication (DCW3)
- Research Methods tailored to the thesis (RMTT Experiment)
- Master thesis supervision
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Publications
2024
Balaji, D., de Bruijn, G.-J., Bosse, T., Ischen, C., van der Goot, M., & Wiers, R. (2024). Designing a couples-based conversational agent to promote safe sex in new, young couples: A user-centred design approach. In M. Dubiel, L. A. Levia, J. Trippas, J. Fischer, & II. Tore (Eds.), ACM CUI 2024 : Conversational User Interfaces : 8-10th July 2024, Luxembourg: Proceedings of the 6th Conference on ACM Conversational User Interfaces (CUI 2024) : 8-10th July 2024, Luxembourg City, Luxembourg (pp. 1-11). Article 4 Association for Computing Machinery. https://doi.org/10.1145/3640794.3665556- Downloads
- 3640794.3665556
- Supplementary files
- Supplementary Material
- Downloads
- Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2024). Persuasion at first sight? Testing the reciprocal relationship of repeated interactions With virtual assistants, trust, and persuasion. International Journal of Communication : IJoC, 18, 4859-4882. https://ijoc.org/index.php/ijoc/article/view/22573 [details]
- Peter, J., Araujo, T. B., Ischen, C., Shaikh, S. J., van der Goot, M. J., & van Straten, C. L. (2024). Human–machine communication. In A. Theo, & N. Peter (Eds.), Communication Research into the Digital Society (pp. 205-220). Amsterdam University Press.
- Voorveld, H. A. M., Panteli, A., Schirris, Y., Ischen, C., Kanoulas, E., & Lentz, T. (2024). Examining the persuasiveness of text and voice agents: prosody aligned with information structure increases human-likeness, perceived personalisation and brand attitude. Behaviour and Information Technology. Advance online publication. https://doi.org/10.1080/0144929X.2024.2420871
2023
- Ischen, C., Butler, J., & Ohme, J. (2023). Chatting about the unaccepted: Self-disclosure of unaccepted news exposure behaviour to a chatbot. Behavior and Information Technology. Advance online publication. https://doi.org/10.1080/0144929X.2023.2237605
- Smit, E. G., Meijers, M. H. C., & Ischen, C. (2023). Doing it Together: Testing the Impersonal Impact Hypothesis in the Public Health Domain. European Journal of Health Communication, 4(3), 1-18. https://doi.org/10.47368/ejhc.2023.301 [details]
2022
- Greussing, E., Gaiser, F., Klein, S. H., Straßmann, C., Ischen, C., Eimler, S., Freemann, K., Gieselmann, M., Knorr, C., Lermann Henestrosa, A., Räder, A., & Utz, S. (2022). Researching interactions between humans and machines: methodological challenges. Publizistik, 67(4), 531–554. https://doi.org/10.1007/s11616-022-00759-3 [details]
- Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2022). Is voice really persuasive? The influence of modality in virtual assistant interactions and two alternative explanations. Internet Research, 32(7), 402-425. https://doi.org/10.1108/INTR-03-2022-0160 [details]
- Ischen, C., Meijers, M. H. C., Vandeberg, L., & Smit, E. G. (2022). Seen as green? Assessing the salience and greenness of environmentally friendly packaging cues. Journal of Food Products Marketing, 28(1), 31-48. https://doi.org/10.1080/10454446.2022.2038757 [details]
2021
- Følstad, A., Araujo, T., Law, E. L.-C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., Baez, M., Laban, G., McAllister, P., Ischen, C., Wald, R., Catania, F., von Wolff, R. M., Hobert, S., & Luger, E. (2021). Future directions for chatbot research: an interdisciplinary research agenda. Computing, 103(12), 2915-2942. https://doi.org/10.1007/s00607-021-01016-7 [details]
2020
- Goldberg, A. C., & Ischen, C. (2020). Be there or be square – The impact of participation and performance in the 2017 Dutch TV debates and its coverage on voting behaviour. Electoral Studies, 66, Article 102171. https://doi.org/10.1016/j.electstud.2020.102171 [details]
- Ischen, C., Araujo, T., Voorveld, H., van Noort, G., & Smit, E. (2020). Privacy concerns in chatbot interactions. In A. Følstad, T. Araujo, S. Papadopoulos, EL.-C. Law, O.-C. Granmo, E. Luger, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019 : revised selected papers (pp. 34-48). (Lecture Notes in Computer Science; Vol. 11970). Springer. https://doi.org/10.1007/978-3-030-39540-7_3 [details]
- Ischen, C., Araujo, T., van Noort, G., Voorveld, H., & Smit, E. (2020). “I Am Here to Assist You Today”: The Role of Entity, Interactivity and Experiential Perceptions in Chatbot Persuasion. Journal of Broadcasting and Electronic Media, 64(4), 615-639. https://doi.org/10.1080/08838151.2020.1834297 [details]
- Downloads
- I Am Here to Assist You Today
- Supplementary files
- hbem a 1834297 sm3551
- Downloads
2024
- Liebrecht, C., van Hooijdonk, C., Ischen, C., & van Pinxteren, M. (2024). Conversational AI: gebruikersperspectief op merkcommunicatie met conversational agents. (SWOCC; Vol. 90). Stichting Wetenschappelijk Onderzoek Commerciële Communicatie, SWOCC. https://www.swocc.nl/publicatie/conversational-ai/ [details]
2023
- Ischen, C., Smit, E. G., & Wang, E. (2023). Assessing human-likeness perceptions: Measurement scales of conversational agents. Paper presented at CONVERSATIONS, Oslo, Norway.
- Ischen, C., Smit, E. G., & Wang, E. (2023). Human-likeness perceptions of conversational agents in brand communication. Abstract from ICORIA 2023, Bordeaux, France.
- Voorveld, H. A. M., Pantelli, A., Schirris, Y., Ischen, C., Kanoulas, E., & Lentz, T. (2023). Investigating the Persuasiveness of Conversational Text and Voice Agents: The Role of Prosody.. Abstract from ICORIA 2023, Bordeaux, France.
2022
- Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2022). Do virtual assistants become persuasive over time? Testing the reciprocal relationship of repeated interactions with a virtual assistant, trust, and persuasion. Abstract from the 72nd annual conference of the International Communication Association (ICA), 26-30 May 2022, Paris, France.
2021
- Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2021). Do virtual assistants become persuasive over time? Testing the reciprocal relationship of repeated interactions with a virtual assistant, trust, and persuasion. Abstract from ICORIA 2021.
- Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2021). Is voice really persuasive? The influence of modality in virtual assistant interactions and two alternative explanations. Abstract from Presentation at the 71st annual conference of the International Communication Association (ICA), 27-31 May 2021, Virtual Conference..
- Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2021). The persuasiveness of voice in virtual assistant interactions. Abstract from Etmaal van de Communicatiewetenschap.
- Ischen, C., Butler, J., & Ohme, J. (2021). Self-disclosure of unaccepted news exposure to a chatbot. Abstract from Presentation at the 71st annual conference of the International Communication Association (ICA), 27-31 May 2021, Virtual Conference..
2020
- Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2020). The role of anthropomorphism and privacy concerns in chatbot interactions. Paper presented at Etmaal van de Communicatiewetenschap 2020.
- Ischen, C., Araujo, T. B., Voorveld, H. A. M., van Noort, G., & Smit, E. G. (2020). Voice that tries to persuade. The influence of modality in digital assistant interactions. Abstract from AIRSI 2020, Huesca, Spain.
2019
- Ischen, C., Araujo, T. B., van Noort, G., Voorveld, H. A. M., & Smit, E. G. (2019). How important is agency? The persuasive consequences of interacting with a chatbot as a new entity. Paper presented at Human-Machine Communication Pre-Conference of the International Communication Association (ICA), Washington, D.C., United States.
- Ischen, C., Meijers, M. H. C., & Smit, E. G. (2019). Seen as green? A multi-method investigation of green packaging material and green labeling on consumers’ perceived salience and greenness. Paper presented at Etmaal van de Communicatiewetenschap, Nijmegen.
- Ischen, C., Meijers, M. H. C., & Smit, E. G. (2019). Seen as green? A multi-method investigation of green packaging material and green labeling on consumers’ perceived salience and greenness. Poster session presented at International Communication Association (ICA), Washington, District of Columbia, United States.
2018
- Goldberg, A. C., & Ischen, C. (2018). Be there or be square – The impact of participation and performance in TV debates and corresponding media coverage on voting behaviour. Paper presented at EPSA Annual Conference, Vienna, Austria.
- Goldberg, A. C., & Ischen, C. (2018). Be there or be square – The impact of participation and performance in the Dutch TV debates and its coverage on voting behaviour. Paper presented at Etmaal van de Communicatiewetenschap, Ghent, Belgium.
Media appearance
- Ischen, C. & van Noort, G. (17-05-2022). On conversational agents [Print] De Physicus. On conversational agents.
- Ischen, C. (02-06-2021). ‘I am here to assist you today.’ How we respond to chatbots [Web] UvA-News. ‘I am here to assist you today.’ How we respond to chatbots. https://www.uva.nl/en/shared-content/faculteiten/en/faculteit-der-maatschappij-en-gedragswetenschappen/news/2021/06/how-we-respond-to-chatbo…
- Ischen, C. & van Noort, G. (04-03-2020). RobotFirst #28: Chatbots construeren [Web] CustomerFirst!. RobotFirst #28: Chatbots construeren. https://customerfirst.nl/nieuws/2020/03/robotfirst-chatbots-construeren/index.xml
2022
- Ischen, C. (2022). Persuasive agents: Unraveling the persuasive potential of conversational agents. [Thesis, fully internal, Universiteit van Amsterdam]. [details]
- Downloads
- Thesis (complete)
- Front matter
- Chapter 1: General introduction and dissertation outline
- Chapter 2: “I am here to assist you today”: The role of entity, interactivity and experiential perceptions in chatbot persuasion
- Chapter 3: Privacy concerns in chatbot interactions
- Chapter 4: Is voice really persuasive? The influence of modality in virtual assistant interactions and two alternative explanations
- Chapter 5: Do virtual assistants become persuasive over time? Testing the reciprocal relationship between repeated interactions with a virtual assistant, trust, and persuasion
- Chapter 6: General discussion and conclusion
- English summary; Nederlandse samenvatting; Deutsche Zusammenfassung; Author contributions; Acknowledgements; About the author
- Downloads
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Ancillary activities
No ancillary activities
Balaji, D., de Bruijn, G.-J., Bosse, T., Ischen, C., van der Goot, M., & Wiers, R. (2024). Designing a couples-based conversational agent to promote safe sex in new, young couples: A user-centred design approach. In M. Dubiel, L. A. Levia, J. Trippas, J. Fischer, & II. Tore (Eds.), ACM CUI 2024 : Conversational User Interfaces : 8-10th July 2024, Luxembourg: Proceedings of the 6th Conference on ACM Conversational User Interfaces (CUI 2024) : 8-10th July 2024, Luxembourg City, Luxembourg (pp. 1-11). Article 4 Association for Computing Machinery.